Frequently Asked Questions:

How long will my order take to arrive? :
Orders will be cut and dispatched between the days stated on the top of the homepage, but please allow a little longer during busier periods. 

The times apply from the day that payment clears.
We can't give delivery dates as Royal Mail's estimated arrival times do vary. 
If you order after 3pm, your order will be treated as though ordered the following morning. 

What packaging do you use? :

We are big advocates of recycling, and while in most cases, new boxes will be used (and we hope you use them again), there will be times that boxes will have been used before.
Whatever suits the needs of your products to ensure they reach you safely.

There is nothing more frustrating than receiving your items snapped, so rest assured we take great care when packing. We rarely use bubble wrap and the packing peanuts we use are bio degradable and made from natural ingredients. No polystyrene, and we only use poly bags where necessary to hold loose items in place

Please use them again if you can.

Who do you use to send parcels? :
In most cases, and certainly for parcels up to 2 kilos, we will most likely use Royal Mail, for larger parcels, DPD or Parcelforce

Can I order something I can't see on your site? : Absolutely yes ! Please contact us if there is something you would like to order. Or search 'custom' in the search box to find listings where you can order direct without the need to get in touch.
If you have a bespoke piece that requires a fair bit of designing from us, we will be able to send you preview images of it, so you can visualise what you will be getting.

Of course, anything not on our site, we will do our best to give you a competitive quote. We may need a little longer than the displayed dispatched times.

Can I get a discount?: As of March 2020 we have temporarily suspended our trade discounts as we have decided this is more beneficial to our customers than increasing our prices which ordinarily would be what we would have to do this time of year due to increases in overheads. We may look into adding one again soon. We hope our already incredibly competitive prices sets us apart and we will always try to do flash sales and offers when we can. 

What if my item is damaged or items missing?: We kindly request that all orders are checked within a maximum of 2-3 days of being received and any damaged or missing items reported to us within that timescale so we are able to sort out a replacement for you.
Any damages or missing items reported later than this unfortunately may not be automatically replaced free of charge.


What paint do I use and how can I make the items child safe? :
We get asked this a lot, and after having run a painted business for

several years, I have tried and tested many items. 
I recommend Acrylic paints. 
With regards to child safe items. Our items are all made from MDF (A mix of recycled Wood products and glue resin pressed to form sheets) 
We recommend MDF sealers like Rustoleum Clear seal. Why not join our Facebook group page where you chat to many of our customers that know far more than we do with regards to child proofing, CE testing and more) The group is called PERRYS CUSTOMER CREATIONS. 

What is MDF? : Medium-density fibreboard (MDF) is an engineered wood product made by breaking down hardwood or softwood residuals into wood fibres, often in a defibrator, combining it with wax and a resin binder, and forming it into panels by applying high temperature and pressure. We use top grade Deep Route MDF, which is dark, heavy and incredibly smooth at the edges for painting. We can occasionally use Moisture resistant MDF which has a brown surface that you are all used to, but has a green core. This is excellent quality MDF and we often use this, if stock is low on the Deep Route. 

Can I buy now, pay later? No, unfortunately this is not a service we provide. We have to cut all our items to order, and due to them all being cut, and hand sanded, we cannot send these items without first being paid for. 

What are your Standard UK Delivery costs? : 

Our parcels are now all sent using the fastest delivery service available (ie Royalmail24, DPD Next day, or Parcelforce24)

Order total: £1 - £6.49 :           £2.25

                   £6.50 - £24.50 :    £4.50

                   £24.51 - £35.00 :  £7.00

                   £35.01 - £50.00 :  £8.00

                   £50.00 - £99.99 :  £9.50 

                   £100.00 plus :      Free Standard Postage

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VAT Registration Number: 345 5047 06

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