Do I pay any customs Charges ?
Generally items sent to the US / CANADA and other worldwide destinations have not been asked to pay customs fees if the values of their orders are low (below $800 US), but this varies from country to country, so please google search customs fees from UK to your country to establish any costs you may incur

We send our items DDU 
Delivered Duty Unpaid or DDU, is an agreement that states that the seller will claim all responsibility and risks involved in delivering goods to a destination.
After the goods arrive, the buyer becomes responsible for paying import duties and further transport costs.
Please note that most of this applies to the EU countries and shipping to the US or Canada does not generally attract any additional fees

If you choose not to pay to have your parcel released, it will be returned to us, and we will then contact you to arrange the next steps once it arrives safely back with us, but please know that we are not obliged to refund the order in this event and any refunds agreed are only processed once the parcels have arrived safely back with us.  
Your refund will only be partial as we are not liable to pay the outwards shipping costs as this has been spent by us, and we may incur return customs fees which will be deducted from your refund, so please consider paying the customs fees to have your parcel delivered as this is often less than the refund deductions

How long will it take to arrive ? 
We will use the best service available depending on the destination, weight of the goods, and we will decide whether it's beneficial to both parties to split the order into multiple parcels.
The timescales for delivery is usually within a few days worldwide, but we cannot estimate it as parcels may be held at customs for checking and these delays are out of our control. 
All orders will be sent tracked, and the tracking information will be emailed to you, so we do please urge you to track your parcels to ensure you do not miss any vital instructions that may help with your safe delivery. 
The timescales on the website homepage relate to the time it takes from you ordering to dispatch, and does not include the shipping time. 


International services | Royal Mail

Send a Parcel | Parcel Delivery Quote | Courier Quotes | Parcel2Go

(The links above are our Royal mail service and Parcel2Go which we will use in most orders, so you can use their price guide to see the current charges and compare against our rates) 
Please see note above where we have acknowledged that our postage prices are estimated as it depends on the weight of your overall order, so any overpayment you make in the postage cost will be refunded for you) 

As an estimate : A £20 order often weighs approx 2 Kilos 
A £50 order, approx 5 Kilos, and a £100 order may weigh approx 20 Kilos